Refund policy

Last updated: October 7, 2026

Our apparel is printed to order. All sales are final for change-of-mind purchases, incorrect size or color selections, and other customer ordering mistakes. We do not offer returns, exchanges, refunds or store credit for those reasons. The exceptions below apply to damaged, defective or incorrect orders and to remedies required by law.

Please carefully review the design, product description, size guide, size, color, quantity and shipping information before completing your purchase. Customers are responsible for choosing the correct options and providing a complete, accurate shipping address. Each item is printed using the design and options you select from our store.

Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation. We can only accommodate a request if it can still be stopped or changed before production begins, and we cannot guarantee that this will be possible. Once production has started, we do not accept voluntary changes or cancellations. This does not limit cancellation or refund rights provided by applicable law.

If we cancel an order or cannot fulfill it, we will refund the amount paid for the canceled items, including applicable taxes and shipping charges as required by law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered because of an error made by us or our production partner, contact nflmemesapparel@gmail.com within seven days of delivery. Include your order number, a description of the issue, and clear photographs showing the item and the problem. Photographs of the packaging may also help us investigate shipping damage.

We will review your claim and, if approved, normally provide a replacement of the same product at no additional cost. If a suitable replacement cannot be provided, or a refund or other remedy is required by applicable law, we will provide the appropriate remedy. A replacement is our preferred resolution when it fairly resolves the issue and applicable law allows it.

Small differences between screen images and printed products can occur, including minor differences in color or print placement. Normal production variations are not defects. This does not excuse a material printing defect, damage or an incorrect product.

Incorrect Addresses and Delivery Issues

If an order cannot be delivered because you provided an incorrect or incomplete address, additional production or shipping charges may apply to a new shipment. We will explain any charges before proceeding.

If tracking shows your package as delivered but you have not received it, promptly check the delivery location, ask household members or neighbors, contact the carrier, and notify us. We will review the circumstances. A carrier delivery scan is evidence of delivery, but it does not automatically resolve every claim.

If an order appears lost in transit, notify us as soon as possible, preferably within seven days after the latest delivery estimate provided for your order. We will work with our production partner and carrier to investigate and arrange an appropriate resolution for a confirmed loss.

Sending Items Back

Do not send an item back without contacting us and receiving written instructions. Gelato does not provide a return address for our orders. Our business mailing address is not an authorized product-return address. If a return is needed to resolve an approved claim, we will provide instructions and explain any applicable shipping arrangements.

Your Consumer Rights

The seven-day reporting request and final-sale policy do not limit any warranty, cancellation, refund or other consumer rights that cannot legally be waived. If we cannot ship within the time stated for your order, or within the applicable period when no shipment time was stated, we will provide any delay notice, cancellation option and refund required by law.

By completing your purchase, you acknowledge this policy, subject to your rights under applicable law.

Contact: nflmemesapparel@gmail.com